Pet stores like this frustrate me. I work in one myself, and I open the store most often meaning that EVERY SINGLE DAY we clean their cages, fresh bedding, food, water, and hay if the animal wants it. We don't have TOO many animals so we can take better care of the ones we have. ALL our bunnies (before we sold them all) were clean and happy and found homes so easily it was scary. we are a small pet supply store as well, but we can sure compete with some of the bigger stores as far as cleanliness. it isn't even that HARD to come in an hour before we open, and scoop out the bedding and replace it. AND at night we change everything but the bedding. I HATE hearing of stores like that, they are selling something they probably couldn't even give care advice too! In my store, there is ALWAYS at least two people, and they both can help with care advice, and what one doesn't know, the other does. UGH, bunnies covered in urine!? oooooo that makes me so mad! As well as everything else, it's a wonder they are still in business!